Where are you located?
Although British Connection is headquartered in London, our main office is
Unit 104 Lunga Square, Lunga Lunga Road, Industrial Area, Nairobi, Kenya
How can I contact britconn.com
If we are offline and you cannot send us a message right away, you can send any
query to our email at firstname.lastname@example.org. We are also available via
WhatsApp at +44 7456 267 749
What can I ship from the UK with
You can ship anything sourced from the EU, and the UK, whether they be car
parts, cosmetics, clothing, or baby products. Our full list of prohibited
items, however, can be found at britconn.com/prohibited-items.
What shipping options do I have?
We ship goods to Kenya by air, and also by sea.
The difference is that goods shipped to Kenya by sea is half the
cost per kilogram as compared to shipping by air. However, they may take longer
to reach than shipping by air.
Goods shipped by sea are usually items that are bulky, weighty, or
large wholesale orders that are not cost-effective for shipping by air.
Also, you can choose to ship by sea to save yourself half off on
shipping costs if your goods are not time-sensitive and you are in no rush of
receiving them chap chap.
What are the waiting times for
shipping by sea?
Orders shipped by sea take up to 6 weeks to reach Kenya from the
date of departure of the container. Our containers generally leave the UK ports
every 3-4 weeks.
What are the waiting times for
shipping by air?
Orders shipped by air take up to 7-14 working days. Consignments
are sent out of the UK once a week.
Are business (B2B) options available?
For purchase orders that are large enough to be considered
wholesale or business-to-business sales, please contact us at email@example.com.
Can I forward my goods to your
address in the UK?
Absolutely. If you are already purchasing your items yourself, you
can use our UK warehouse address and we will forward all your goods to you in
If I don’t have a credit or debit
card, can you still help me shop from any UK supplier?
Of course, we won’t leave you hanging.
If you do not own a debit or credit card, or even if you do and
want to avoid foreign transaction fees altogether, submit to us your
MyShoppingList and we will arrange for you to Lipa Na Mpesa.
Will britconn.com deliver to my door?
Unless you are a business, all personal orders purchased from
britconn.com will be delivered to your nearest G4S collection branch.
We have collection points all over Kenya. Please refer to britconn.com/collection-addresses to
find a collection point near you.
How do I pay for my orders?
For all britconn.com marketplace purchases, the payment method is
simply Lipa Na Mpesa, where all payments are remitted to our Buy Goods and Services
However, we are always working towards introducing more
alternatives for payment solutions.
Can I pay for my forwarded goods on
All britconn.com orders must be settled at the time of invoicing.
In order for the shopping and shipping supply to take place, customers must
make sure their orders are fully paid for before they can leave the UK.